Support Service Performance Criteria
Select Satisfaction Level
Satisfaction Level
1)
Keeping You Informed During Case Resolution
1 = Dissatisfied
2)
Attitude of Staff
2 = Somewhat Dissatisfied
3)
Knowledge Level of Staff
3 = Somewhat Satisfied
4)
Responsiveness
4 = Very Satisfied
5)
Resolution Time
5 = Completely Satisfied
6)
Mailbox Spam Filtering
7)
Website Related Experience
8)
Billing / Renewal / Registration Experience
9)
Support Experience
10)
Overall Experience